Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: September 13, 2026
At A Brand, we work to process and ship orders as efficiently as possible.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During promotional periods, holidays, product launches, or periods of unusually high demand, processing may take longer.
If a significant delay affects your order, we will make reasonable efforts to provide an update.
Shipping Times
Estimated delivery times depend on the destination, shipping service, product availability, and fulfillment location.
Typical delivery estimates are:
- United States: approximately 3–8 business days
- International: approximately 7–21 business days
These are estimates, not guaranteed delivery dates.
Actual delivery times may vary because of carrier delays, weather, customs processing, holidays, incorrect address information, or other circumstances outside our reasonable control.
Fulfillment Location
Orders may be fulfilled from our fulfillment location at:
1520 Rosemont St
Mesquite, Texas 75149
United States
Depending on the product and inventory availability, an order may also be fulfilled by a third-party fulfillment partner.
Shopify's guidance specifically recommends informing customers when products are fulfilled by a third party and when the shipping origin differs from the merchant's primary location.
Tracking
When tracking information is available, it will be provided to you by email or through your order information.
Please allow some time for tracking information to become active after the carrier receives the shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you provide an incorrect or incomplete address and the package is returned to us or the carrier, additional shipping costs may apply.
Please contact us immediately if you notice an error in your shipping address.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, brokerage charges, or other fees may apply depending on the destination country.
Where such charges are imposed by the destination country, they may be the responsibility of the customer unless otherwise stated at checkout.
Customs processing may also delay delivery.
Lost or Delayed Packages
If your tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier where appropriate.
If your order is delayed or appears to be lost, contact us at:
We will review the available tracking information and work with the carrier where appropriate.
Shipping Restrictions
We reserve the right to restrict or cancel shipments to certain destinations where shipping is unavailable, prohibited, or not reasonably possible.
All products are subject to applicable laws and shipping restrictions.