Shipping policy

Shipping Policy

Last updated: August 26, 2026

At A Brand, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or public holidays.

During busy periods, promotional events, or circumstances outside our reasonable control, processing times may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

2. Delivery Times

Estimated delivery times depend on the destination, shipping method, and carrier.

Typical estimated delivery times are:

United Kingdom: 2–5 business days
Europe: 5–10 business days
International: 7–15 business days

These are estimates only and are not guaranteed delivery dates.

Delivery may take longer because of customs procedures, carrier delays, weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

The shipping cost may vary depending on:

Delivery destination
Order size or weight
Shipping method selected
Current shipping promotions or offers

If free shipping is available for an order, the applicable offer and conditions will be displayed at checkout.

4. Tracking Information

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for tracking information to become active after the carrier receives the package.

Once tracking information has been provided, you can use the carrier's tracking system to monitor your delivery.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your address before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or reshipping costs may apply.

If you notice an address error immediately after placing your order, please contact us as soon as possible at abrandstore956@gmail.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

6. International Orders and Customs

For international deliveries, orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs procedures may also cause delays beyond the estimated delivery time.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

7. Delayed Deliveries

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Examples include:

Carrier delays
Severe weather
Customs processing
Public holidays
Strikes or service disruptions
Incorrect or incomplete delivery information
Unexpected operational or logistical issues

If your order appears to be delayed, please contact us at abrandstore956@gmail.com and provide your order number. We will do our best to assist you.

8. Lost or Missing Packages

If your tracking information shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, and the delivery location provided to the carrier.

You should also contact the relevant delivery carrier where appropriate.

If you still cannot locate your package, contact us at abrandstore956@gmail.com with your order number so we can assist.

Where a package is confirmed to have been lost in transit, we will assess the situation and provide an appropriate solution in accordance with applicable law and the circumstances of the order.

9. Damaged Packages

Please inspect your order when it arrives.

If your package or product appears to have been damaged during delivery, please contact us as soon as reasonably possible at:

Email: abrandstore956@gmail.com
Phone: +44 7469 753723

Where possible, provide photographs of the damaged packaging and product, together with your order number.

We will review the issue and determine the appropriate remedy.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Photographs where relevant

We will investigate the issue and, where appropriate, arrange a replacement, refund, or other suitable remedy.

11. Delivery Restrictions

Some products or destinations may have shipping restrictions due to applicable laws, carrier requirements, customs regulations, or product-specific limitations.

If we are unable to ship an order to your selected destination, we will contact you and, where appropriate, arrange a refund for the affected order or item.

12. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order is processed or dispatched. However, once an order has been processed or dispatched, cancellation may no longer be possible.

In such circumstances, you may need to follow our Return & Refund Policy.

13. Contact Us

If you have any questions about shipping or delivery, please contact us:

A Brand
13 Newstead Road
Liverpool, L8 0QS
United Kingdom