REFUND & RETURN POLICY

Last updated: September 13, 2026

At A Brand, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

Return Eligibility

To be eligible for a return:

• The return request must be submitted within 30 days of delivery.
• The item must be unused and in the same condition in which it was received.
• The item should be returned in its original packaging, where applicable.
• Proof of purchase or order information may be required.
• Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, perishable, hygienic/sealed products that cannot safely be returned after opening, or items specifically identified as final sale.

We may refuse a return if the product has been used, damaged after delivery, altered, or returned without prior authorization, except where applicable law provides otherwise.

Damaged, Defective, or Incorrect Items

Please contact us as soon as possible if:

• your order arrives damaged;
• you receive the wrong product;
• an item is defective; or
• an item is missing from your order.

Contact us at:

Email: abrandsstore956@gmail.com
Phone: +44 7469753723

Please include your order number and, where appropriate, clear photographs showing the issue. We will review the matter and provide appropriate instructions.

Return Process

Do not send merchandise back to the fulfillment address without receiving return instructions from us first.

To request a return, contact:

abrandsstore956@gmail.com

Please provide:

1. Your order number
2. The product you want to return
3. The reason for the return
4. Supporting photographs if the item is damaged, defective, or incorrect

If your return is approved, we will provide the applicable return instructions.

Return Shipping

Unless the product is defective, damaged, incorrect, or otherwise required to be covered by applicable law, the customer is responsible for return shipping costs.

If we determine that the item was defective, damaged in transit, or incorrectly supplied, we will provide appropriate instructions regarding return shipping.

Refunds

After an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Your financial institution or payment provider may require additional processing time before the refunded amount appears in your account.

The time required to receive a refund can vary depending on your payment provider and location.

Exchanges

Where available, we may offer an exchange for an eligible item. Exchange availability depends on inventory.

If an exchange is unavailable, we may provide a refund instead, subject to this policy and applicable law.

Order Cancellations

Cancellation requests should be submitted as soon as possible after placing an order.

Because orders may enter processing quickly, we cannot guarantee that a cancellation request can be fulfilled after processing or shipment has started.

If an order has already shipped, it may be subject to our normal return procedure.

Legal Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be limited or excluded under applicable law.

Where mandatory consumer protection laws provide rights that are more favorable than this policy, those legal rights will apply.